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Business Title : Logistics Executive Location : Delhi DC, Bhaproda Role Purpose To ensure seamless customer order fulfilment and service delivery from the DLGH DC by coordinating with Customer Development, Planning, Inventory, Transporters and Warehouse Operations teams. The role will drive high service levels, appointment adherence, issue resolution, order execution and customer satisfaction while supporting efficient and compliant warehouse operations. Key Responsibilities: Order Management & Customer Service • Execute customer orders in line with agreed service levels and business priorities. • Monitor order processing, allocation, dispatch planning and delivery execution. • Coordinate with Customer Development, Planning and Logistics teams to ensure timely fulfilment. • Manage customer queries related to orders, shortages, damages, PODs, invoices and deliveries. • Ensure proactive communication on service risks and recovery plans. Dispatch & Service Excellence • Track dispatches against committed timelines and customer appointments. • Monitor OLA, OSA, Fill Rate, OTIF and Delivery Service Levels. • Coordinate with transporters for on-time vehicle placement and dispatch execution. • Ensure adherence to Modern Trade and Key Account delivery requirements. • Drive timely closure of customer complaints and claims. POD & Claims Management • Follow up on POD collection a
British multinational consumer goods company
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