Compliance
Grievance redressal
Grievance Officer
Grievance Officer, hiARed
hiARed (legal entity name to be confirmed)
Registered office address to be published before launch
Email: hiared.in@gmail.com
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.
How to raise a complaint
Email the Grievance Officer with your name, registered email, a description of the issue, and links to any content involved. You will receive a ticket number.
Response timelines
| Complaint | Acknowledgement | Resolution |
|---|---|---|
| Content, accounts, or these terms | 24 hours | 7 days |
| Removal of unlawful content | 24 hours | 36 hours |
| Intimate images or impersonation | Immediately | 2 hours |
| Payments and purchases | 48 hours | 1 month |
| Personal data rights | 48 hours | Within 90 days at most; we aim for 30 days |
If you are not satisfied
- Content and account decisions: appeal to the Grievance Appellate Committee within 30 days of our decision.
- Consumer complaints: the National Consumer Helpline (1915).
- Personal data complaints: the Data Protection Board of India, after using this process.
This document is available in Hindi and in any other language listed in the Eighth Schedule to the Constitution of India on request. Write to hiared.in@gmail.com.