Refund and cancellation policy

Service delivery

Job credits are a digital service. They are added to your company account immediately after Razorpay confirms payment, and a GST invoice is emailed to your finance contact. No physical goods are shipped.

What can be refunded

• Unused credits: a full refund within 7 days of purchase if none of the credits in that purchase have been used.
• Failed or duplicate payments: always refunded in full.

What cannot be refunded

• Credits already used to publish a job, including jobs closed early.
• Expired credits (credits are valid for 12 months).
• Credits on accounts suspended for fraud, fake listings, or charging candidates.

How to request a refund

Email hiared.in@gmail.com from your company account's email with the order ID from your invoice. We acknowledge within 48 hours. Approved refunds are issued to the original payment method within 7 working days; your bank may take a few more days to show the credit.

Cancellation

hiARed has no subscriptions or automatic renewals, so there is nothing to cancel. You can stop buying credits at any time, and you can close your company account from the workspace.

Complaints

Payment complaints are acknowledged within 48 hours and resolved within one month. See grievance redressal.