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About the Role: Grade Level (for internal use): 10 S & P Global | Markit Intelligence The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps. The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications. What’s in it for you: The role provides for successful candidates to have: • Opportunity to interact and engage with senior technology and operations users • Work on latest in technology like AWS, Terraform, Splunk, Grafana etc. • Work in an environment which allows for complete ownership and scalability Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience: • The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management
American publicly traded corporation, formerly McGraw Hill Financial, Inc
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