Production Support Lead - Payments (ATM/POS | ISO8583 | Windows | SQL)

About the role

Strong in production support and has a continuous improvement mindset ( focussing on automation, knowledge management, and process improvements). Would prefer to have someone with Delivery Lead/Manager exp. Required Skills & Experience • 7-12 years in production support in payments or financial services • Strong Payments domain knowledge — ATM and POS transaction flow and experience in analyzing transactions Visa/Mastercard/eftpos acquiring flows, interchange, and settlement • Strong knowledge on ISO8583 or AS2805 • Hands-on Windows Server operations (services, scheduled tasks, event logs, cmd/PowerShell scripting) • Familiarity with monitoring tools (Splunk, SCOM, or similar) including alert creation and log analysis • Experience with batch job orchestration (Control-M or equivalent enterprise scheduler) • Solid SQL skills (MSSQL) — able to write and optimise queries for production investigation • Demonstrated ability to conduct structured incident reviews — 5-whys, timeline reconstruction, blameless post-mortems • Experience with ITIL/ITSM practices — incident, change, and problem management (BMC Helix or ServiceNow) • Experience with DR planning and execution for production systems • Strong implementation knowledge in Production Desirable • Experience with AWS S3 in file delivery pipelines • Familiarity with scripting for job automation • Understanding of PCI-DSS comp

Skills

Role details

Employment type

Full-time

Openings

1

About Synechron

American financial technology company

Full company profile and reviews