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Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: • Responsible for over sales performance management of the program and liaise with all functions as well as clients to design sales improvement strategies • Conduct monthly sales transaction audits and share feedback to improve process knowledge, selling skills • Work closely with the Quality & Training teams, to co-own team and unit level targets • Perform operational activities such as processing sales contacts, transaction monitoring, participation in the process calibration sessions • Sharing overall sales performance reporting and key project benefits • Knows, understands and appropriately applies sales / soft skills, methods and processes required for the position. • Keeps current with new and (or) updated selling skills / techniques, trends and development in the field Key Skills and knowledge: • Total 5+ Years of Experience in Team handling • 3+ Years of Sales Experience ( Preferred Inside Sales ) • 2+ Years of Self sales Experience Educational Qualification : Graduate
Multinational business services company headquartered in Fremont, California
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