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Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities • Lead and manage a team of Service Managers to deliver exceptional customer service and drive operational excellence within the Consumer Banking Group • Develop and implement strategies to enhance customer experience, improve process efficiency, and drive continuous improvement • Oversee the day-to-day operations of the team, including task allocation, performance management, and team development • Collaborate with cross-functional teams to identify and address customer pain points, and implement solutions to enhance the overall customer journey • Analyze data and metrics to identify trends, opportunities, and areas for improvement, and make data-driven decisions to optimize team performance • Ensure compliance with all relevant policies, procedures, and regulatory requirements • Develop and mentor team members, fostering a culture
Bank in India
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