Operations Manager

About the role

Job Title: Operations Manager Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities 1. Operations & Floor Management • Oversee daily operations of the health insurance telesales floor to ensure high call connectivity, low drop rates, and optimal agent utilization. • Monitor real-time queue metrics, call flows, and conversion dashboards to meet daily, weekly, and monthly sales quotas. • Manage dialer infrastructure, CRM routing, and lead-allocation rules in partnership with the IT and tech support teams. 2. Managership & Coaching • Lead, mentor, and evaluate a team of Telesales Team Leader and Health Insurance Sales Representatives. • Conduct regular call listening, pitch evaluations, and 1-on-1 coaching sessions to improve objection handling and product pitching. • Drive employee engagement, manage shift rosters, control attrition, and conduct regular training on new health in

Skills

Role details

Employment type

Full-time

Openings

1

About Concentrix

Multinational business services company headquartered in Fremont, California

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