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Job Purpose To build performance trends and identify gap in customer experience metrics, nodal desk Operations & risk governance for CE. The activity is to be driven basis Data Analytics and MIS reports to provide strong insights on customer and employee experience along with publishing reports for regulatory requirements. Key Accountabilities Lead and manage the CE Reporting team responsible for CE dashboards and MIS. Ensure accurate and timely internal and regulatory reporting. Drive automation and reporting efficiency initiatives. Build reporting SOPs, controls and governance framework. Support internal and external audits through documentation and walkthroughs. Job Duties & responsibilities Manage end-to-end customer experience reporting operations. Generate CE dashboards and performance reports for business and regulatory stakeholders. Extract data from source systems using defined fields and business logic. Validate reporting accuracy, completeness and timeliness. Develop and automate reports using Excel, SQL, Python, Qlik Sense and other tools where applicable. Create and maintain reporting SOPs, process maps and control documentation. Provide reporting walkthroughs and explain methodologies, logic and reported numbers to auditors and stakeholders. Partner with business, operations, technology and compliance teams. Monitor reporting risks and implemen
Bank in India
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