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Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: • Supervise day-to-day operations of a team of voice process associates, ensuring adherence to performance metrics through coaching, motivation, and accountability. • Monitor work and attendance in accordance with organizational policies and legal requirements. • Provide effective coaching to direct reports to ensure consistent high performance. • Identify performance-related issues, develop improvement plans, and implement corrective actions. • Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations. • Handle escalated customer calls and provide subject matter expertise. • Conduct team meetings to communicate updates and encourage feedback. • Organize team activities and foster engagement. • Stay updated on internal processes, policies, and procedures. • Attend required leadership and development training. • Promote CNX values—“Walk the talk” and lead by example. Key Skills and Knowledge: • Associate's degree in a related field with 2–4 years of re
Multinational business services company headquartered in Fremont, California
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