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Job Title: Sr. Analyst, WFM Forecasting Job Description Designation: Analyst - Sr. Analyst, WFM Forecasting Profile: Analyst - Sr. Analyst, WFM Forecasting Location : Gurgaon Years of Experience: 7-8 Years About the Company Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations. Job Summary We are seeking an experienced Workforce Management (WFM) professional with strong expertise in forecasting, capacity planning, scheduling, and advanced administration knowledge of Calabrio ONE. The ideal candidate should have hands-on experience in contact centre workforce planning, Calabrio configuration, reporting, and system administration activities while supporting operational efficiency and service level achievement. Role and Key Responsibilities: Forecasting, Planning & Calabrio Expertise • Utilize advanced forecasting capabilities within Calabrio to prepare short-term, mid-term, and long-term contact volume forecasts. • Analyze historical trends, seasonality, shrinkage patterns, and business drivers using Calabrio forecasting tools to ensure forecast accuracy. • Perform capacity planning, workload analysis, and FTE calcu
Multinational business services company headquartered in Fremont, California
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