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Job Title: Supervisor Training and Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Essential Functions/Core Responsibilities Training Supervision: • Identify training needs through performance data, feedback, and business goals. • Design, implement, and evaluate training programs and workshops. • Supervise trainers and ensure consistency in content delivery and facilitation. • Maintain training records and ensure compliance with mandatory learning requirements. • Monitor training effectiveness through assessments, feedback, and performance metrics. • Collaborate with department heads to align training with operational goals. Quality Assurance: • Oversee quality monitoring processes and ensure adherence to SOPs and KPIs. • Supervise quality analysts and ensure timely audits and feedback loops. • Analyze quality data to identify trends, gaps, and areas for improvement. • Develop and implement quality improvement plans in collaboration with operations. • Conduct calibration sessions to ensure consistency in evaluations. • Support root cause analysis and correctiv
Multinational business services company headquartered in Fremont, California
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