Support Engineer L3

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title: L3 Data Engineer Location: Mumbai, India (Hybrid / On‑call rotation) Role Overview: We are seeking a highly skilled L3 Data Engineer to support and enhance our data platforms and pipelines. This role is responsible for handling complex production issues, break‑fix activities, enhancements, and automation, while providing expert‑level support to L1/L2 teams. The ideal candidate will have strong hands‑on experience with GCP-based data platforms, distributed data processing, and workflow orchestration, along with a strong operational mindset. The role requires participation in 8×5 coverage with on‑call support for critical incidents. Key Responsibilities: • Production Support & Incident Management • Provide L3 support by resolving incidents escalated from L2 teams within defined SLAs. • Handle highly complex and specialized technical issues across data pipelines and platforms. • Perform detailed root cause analysis (RCA) for recurring and critical issues. • Participate in on‑call rotations to support critical production incidents. • Support Problem Management, Break‑Fix, and Minor Enhancements activities. Platform Operations & Enhancements • Perform and support change requests and platform enhancements. •

Skills

Role details

Employment type

Full-time

Openings

1

About Fractal Analytics

Multinational artificial intelligence company

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