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Job Title: Manager I, Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Profile Overview QM will lead the engagement, managing client relationships, quality performance, RCA insights, dispute governance, policy recommendations, and business reviews. This is a consultative leadership role requiring strong client management, analytical problem-solving, and executive communication. Success depends less on traditional QA scorecard management and more on conducting investigations, deriving insights, influencing stakeholders, and driving business improvements through evidence-based recommendations. Role and key responsibilities: • Own overall delivery and governance of the Quality program. • Serve as the primary quality leader for client engagements, reviews, and governance forums. • Lead discussions with stakeholders on performance trends, recurring issues, dispute outcomes, quality risks, and strategic recommendations. • Conduct exec-level performance deep dives and convert insights into actionable improvement plans. • Govern quality aud
Multinational business services company headquartered in Fremont, California
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