Piramal Pharma

Manager-Customer Centricity

Hyderabad · Work from office 6-10 years Posted 28 days ago Sourced by hiARed
SalaryNot publishedThe original listing has no salary
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About the role

Be the First to Apply Division Piramal Pharma Solutions Piramal Pharma Solutions is a contract development and manufacturing  organization (CDMO), offering end-to-end development and manufacturing  solutions across the drug life cycle. We serve our clients through a globally integrated network of facilities in North America, Europe and Asia.   This enables us to offer a comprehensive range of services including Drug Discovery  Solutions, Process & Pharmaceutical Development services, Clinical Trial  Supplies, Commercial supply of APIs and Finished dosage forms. We also offer  specialized services like development and manufacture of Highly Potent APIs  and Antibody Drug Conjugation.   Our capability as an integrated service provider  & experience with various technologies enables us to serve Innovator and  Generic companies worldwide.   For more details, please visit : www.piramalpharmasolutions.com Job Title Manager-Customer Centricity Job Description The role of Customer Experience & Customer Centricity is responsible for shaping and advancing the organization’s customer experience strategy and embedding customer-centric ways of working across the business. The role serves as a structured voice of the customer, converting feedback, relationship insights and journey analytics into focused actions that strengthen customer satisfaction, loyalty and business performance.

Skills

Dashboard developmentCSATVerbal communicationCustomer experiencePresentation skillsProgram managementCustomer successTele-coordination

Role details

Employment type
Full-time
Openings
1

About Piramal Pharma


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