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Job Description: Position Overview A Product Support Engineer acts as the technical bridge between customer support, product management, and core engineering teams, diagnosing complex software issues and contributing in improving product reliability. ACCOUNTABILITIES : Responsible for the training products support including their deployment (initial, evolution and upgrades) in all training domains - Cabin, Flight, Maintenance and Structure. • Ensures integrity of Airbus training products delivered to Airbus Training Centers, Partners and Customers • Resolving training product related support requests and incidents received from the internal and external users • Ensures transnational coordination between stakeholders of various teams like - training centers, business domains, product development, sales & marketing, quality and customers • Support development team for the delegated activities like training products validation, product communication management and consolidating the customer feedbacks • Contributes to overall customer satisfaction of the training product by coordinating with other stakeholders and maintaining a close relationship with internal stakeholders and customers • Act as focal point for required training product - coordinating with different domains within training organization, Airbus Digital, Skywise support teams and subcontractors
Pan-European aerospace and defence group
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