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Job Title: Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. 1. Job Description: Team Leader (TL) – Fraud Back Office This role focuses on operational volume management, financial risk mitigation, compliance, and end-to-end SLA delivery for complex processing queues. • Position: Team Leader, Operations (Fraud Back Office) • Job Location: Hyderabad • Total Experience: 8+ Years • Relevant Experience: 5+ Years in Fraud/Disputes/Recoveries Back Office Operations Key Responsibilities • SLA & Inventory Management: Maintain daily, weekly, and monthly Service Level Agreements (SLAs) across back-office queues (Application Fraud, Disputes, and Recoveries) ensuring zero backlog accumulation. • Performance Management: Track, review, and drive individual and team metrics such as Turnaround Time (TAT), Processing Accuracy, and Quality Scores. • Financial Risk Mitiga
Multinational business services company headquartered in Fremont, California
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