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Job Title: Analyst, WFM Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: • Create Capacity Plans for Enterprise and co-create with partners for their sites • Convert demand volume into production hours requirements; Analyse historical data and volume projections. • Create and maintain the staffing plans to help establish the partner locked headcount/hours. • Recommend staff requirements to the WFM team for effective resource utilization and SLA adherence. • Capacity Planning including vertical landscape, headcount or production hour requirements, required languages, etc. • Accurately predicts headcount or production hours required, handle time and staff shrinkage by work type. • Identify gaps in coverage, and propose new shifts or realignment along with hiring plans. • Continuously monitor the performance against the plans and refine and redefine assumptions as and when required • Modeling FTE requirement for long term and Short-term including capacity rec
Multinational business services company headquartered in Fremont, California
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