Technical Support & Deployment - Packet Core

About the role

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. Role Summary We are seeking a highly skilled Packet Core Support Engineer with strong expertise in 4G/5G core network elements. The role involves end‑to‑end ownership of customer issues, deep troubleshooting of packet core nodes, and close collaboration with R&D and system teams to deliver timely and effective solutions. Key Responsibilities • Perform end-to-end troubleshooting of Packet Core solutions in live customer networks. • Analyze and resolve complex issues related to 4G/5G call flows , signaling, and data sessions. • Work independently with R&D, System Test (ST), and internal engineering teams to identify root causes and implement fixes. • Support and troubleshoot VoLTE, VoWiFi, IoT , and other advanced telecom services. • Engage directly with customers to drive issue resolution , provide technical explanations, and recommend solutions. • Participate in on-site or remote customer support and travel as req

Skills

Role details

Employment type

Full-time

Openings

1

About Mavenir

Telecommunications company

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