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Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you Job Purpose • Differentiated Customer Experiences – Leading through Service Key Accountabilities • Embed service culture for all customer touchpoints particularly complaint resolution and client communication. Job Duties & responsibilities • Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date. • Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards – • Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM • 100% mandatory coverage of all qualified Treasures every quarter • Ensure 100% implementation of CBG Client Contact Management Policy • Ensure 20 Unique clients are covered every month und
Bank in India
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