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Job Title: Team Leader Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. • Regularly impart effective coaching to team members, ensuring consistent high performance delivery. • Identify performance related issues, develop an action plan for improvement and implement corrective actions. • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations. • Communicate expectations to employees and provide timely updates. • Provide subject matter expertise in handling escalated customer calls as needed. • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. • Stay current on internal work processes, policies and procedures. Attend required manager development training. • Promote CNX values- “walk the talk” and lead by example. Key skills
Multinational business services company headquartered in Fremont, California
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