The interview process has not been published for this job.
What success looks like in this role: • Perform fault isolation and resolution in a methodical manner in accordance with SLA. • Monitor and troubleshoot Network Infrastructure within the guidelines of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management. • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability. • Perform network maintenance and system upgrades including patches, hot fixes, and security configuration. • Continuously explore the opportunities to automate repetitive tasks and share the best practices across all the teams. • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers. • Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment. • Work with engineering department to develop customer and device specific knowledge base. • Plan and implement network changes as per the ITIL change management process. • Meet and exceed customer SLA or OLA metrics. • Work with third party vendors to remediate and resolve customer issues. #LI-CM1 You will be successful in this role if you have: • Minimum 3 years of experience in network technologies. • ITIL f
American multinational technology, cloud application and infrastructure services and consulting corporation
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