SaaS Onboarding Analyst, Officer

About the role

Primary Purpose of Position: Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy. Essential Functions: • Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including: • User administration/privileges • Configuration and testing of software changes and operational processes • Interface/integration configuration, testing, and support • Assistance resolving escalated problems • Migration of changes and problem resolutions to production environments • System availability • Performance troubleshooting • Charles River IMS and database software patches • Charles River IMS version upgrades • Business Continuity/Disaster Recovery assistance • Working with CRD colleagues to smoothly transition new clients to production operation. • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients. • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services. • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services. Non-Essential Functions: • Perform other duties as assigned. Requirements and Qual

Skills

Role details

Employment type

Full-time

Openings

1

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