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Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Key Responsibilities • Lead operational governance and performance management of the global IT Service Desk, ensuring achievement of service level, quality, and customer satisfaction objectives. • Manage Service Desk vendor relationships, including performance reviews, service improvement initiatives, and accountability for contractual commitments. • Analyze operational metrics and support trends to identify opportunities for improved service quality, efficiency, and employee experience. • Partner with resolver groups to improve ticket routing accuracy, increase first-level resolution, reduce escalations, and drive continuous improvement. • Identify, prioritize, and implement AI, automation, and self-service capabilities that improve support effectiveness and employee experience. • Drive knowledge management practices that improve both agent productivity and employee self-service outcomes. • Communicate service performance, risks, and improvement plans to leadership and key stakeholders. • Support Service Desk transformation initiatives that improve ope
American multinational corporation based in Boise, Idaho
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