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Job Title: Team Leader Collections Job Description Role: Team Leader – Collections DESIGNATION: Team Leader – Collections LOCATION: Bangalore YEARS OF EXPERIENCE: Minimum 3–5 years of experience in collections, with at least 1 year in leading a team of collection agents to achieve recovery targets, ensure compliance, and maintain high-quality customer interactions. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Lead and manage a team of collection agents to meet or exceed recovery goals. Monitor daily performance metrics such as Promise-to-Pay (PTP) conversion, Right Party Contact (RPC), and Average Handling Time (AHT). Ensure adherence to compliance and regulatory guidelines during all collection activities. Conduct regular coaching sessions and performance reviews to improve agent effectiveness. Analyze KPI trends and implement strategies to close performance gaps. Prepare and present daily/weekly/monthly reports on team KPIs to management. Collaborate with Quality and Training teams to enhance process efficiency. Responsible to meet all agreed client SLAs and performance par
Multinational business services company headquartered in Fremont, California
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