Analyst, Client Services, Small Medium Enterprises

About the role

Job Purpose • To Manage customer service for MSME Clients • Ensure Best in class customer experience, handhold customer for transaction and closely work with operations to ensure timely processing of transaction Key Accountabilities • Ensure NTB relationships of SME are engaged in a timely manner which will deepen wallet share & ensure quick activation. • Report all Suspicious Transactions to regional head and head customer experience • Maximise customer satisfaction, retention and cross sell opportunities by maintaining "Top Of the Class service standards in all client interactions (both internal clients and external clients). • Maintain high level of knowledge across Cash Management Products, Trade Products. Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines. • Ensure customer concerns and complaints are satisfactorily resolved within the committed timelines. • Responsible for managing face to face interactions with walk-in customers at the counter and initiate telephonic interactions with other key influencers and stake holders towards superior service delivery. • Coordinate with Trade Operations / Service Desk for all queries relating to L/C's, Guarantees, Buyers Credit etc.. and so also on other Cash Backed Products. • Ensure the customer transactions as processed by operations as per laid do

Skills

Role details

Employment type

Full-time

Openings

1

About DBS Bank India

Bank in India

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