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Job Description Summary Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements. Primary Function Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation. Principal Duties and Responsibilities • Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists. • Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required. • Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally. • Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution. • Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines. • Maintain current understanding of payroll calendar updates and process changes; com
American retailer and supermarket chain
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