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Job Title: Manager I Quality Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Job Responsibilities: - • Responsible for Training, developing, and managing performance of training staff; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work • Oversee new hire trainings, performance of the batches, attrition for new hires, continuous improvement of the floor agents & supervisors, program specific training, and other trainings as needed by the business • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition • Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom environment • Ensure effective, consistent communication with managers, peers, operations, and other resource groups, including day-to-day interaction with clients • Develop and cultivate partnership with operations, other business units, resource units, and clients
Multinational business services company headquartered in Fremont, California
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