Leader Contact Center Voice Technology

About the role

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role This role will be responsible for ensuring service availability, operational excellence, technology transformation, stakeholder alignment, vendor management, and continuous improvement across all Contact Centre technology platforms. What You do • Lead and manage enterprise Contact Center technology platforms and operations. • Oversee Avaya, Amazon Connect, Genesys Cloud, and related contact center solutions. • Drive technology modernization, cloud migration, automation, and AI transformation initiatives. • Ensure high availability, performance, security, and SLA compliance across contact center environments. • Manage major incidents, escalations, service improvements, and operational governance. • Lead global engineering and operations teams while partnering with business and executive stakeholders Key Responsibilities • Own end-to-end C

Skills

Role details

Employment type

Full-time

Openings

1

About Kyndryl

U.S. information technology company

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