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Role Overview We are seeking a highly experienced Principal Engineer to lead the design and evolution of the enterprise-scale platform architecture that powers Freshworks’ multi-tier SaaS products. This role will define the architecture strategy for a major platform domain, drive modernization initiatives, and establish best practices across service design, reliability, engineering quality, and cost. The ideal candidate combines deep technical expertise in distributed systems, multi-tenant SaaS architecture, microservices, event-driven design, and large-scale production operations with strong leadership and stakeholder management capabilities — and remains genuinely hands-on, writing production code and leading deep debugging when it matters. Key Responsibilities Architecture & Strategy • Define and own the platform architecture roadmap for your domain, including the target state and a realistic path to it. • Design scalable, secure, and cost-efficient architectures supporting high-throughput, low-latency, multi-tenant workloads. • Establish architecture standards, design principles, decision records, and review practices. • Evaluate emerging technologies and own build-versus-buy decisions with measurable outcomes. Platform Engineering • Architect and build cloud-native services and APIs that scale with global growth. • Design service decomposition, API contracts, me
Customer service software company
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