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Total Experience Expected: 04-08 years Mandatory Requirements: • Educational background or initial exposure in IT, Computer Science, or related • Language Skills: • French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks. • English : Working proficiency • High learning agility, autonomous learning and continuous skill development • Strong curiosity and a methodical troubleshooting mindset. • Good functional knowledge and business acumen Desirable Requirements: • Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis. • Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes • Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills. Key Responsibilities: • Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution. • Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows. • Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings. • Contribute to the development and maintenance of SOPs and the knowledge base. Any Graduate
European IT consultancy
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Salary not published
Salary not published
Salary not published
