Service Delivery Manager

About the role

Job Description: Job Title :- Service Delivery Manager PLM Foundations  Job Description:  Are you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms managed under Airbus PLM Foundations PSL.  Airbus is looking for an experienced Service Delivery Manager familiar with ITIL processes and KPIs, vendor management within the frame of RUN activities and a broad Knowledge of Information Management, to join the PLM Foundations PSL.  Activities:   ● Monitoring and coordination the resolution of issues reported from customer to match the defined KPI's  ● Ensure the escalation of issues and ensure that remote teams are considered within the central IS/IT processes.  ● Propose improvement and the status of each of them  ● Implement the related KPIs to be able to monitor and track the resolution of the issues. ● Defines the required corrective actions to be led to meet the objectives and drives the associated solutions in collaboration

Skills

Role details

Employment type

Full-time

Openings

1

About Airbus

Pan-European aerospace and defence group

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