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About Us Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. Target Enterprise Services (TES) is close to the action when it comes to supporting guests, team members and enterprise partners. Through our Service Centers, we deliver exceptional experiences, resolve complex issues, generate business insights and help shape enterprise decisions that improve the end-to-end guest journey. About the Role As a Director, Service Center, you will lead a large-scale service center operation while serving as a strategic voice for the guest across the enterprise. You will lead an internal team of 6 to 10 Sr.Manager or Managers and 100+ team members servicing guest contacts to deliver exceptional guest outcomes, operational excellence and team engagement while influencing broader business decisions that improve the end-to-end guest experience. This role requires a balance of operational leadership, strategic thinking, innovation and enterprise influence. You will leverage guest feedback, contact drivers, data insights and operational intelligence to identify friction points, influence upstream solutions and improve how Target serves guests across channels. You will partner closely with Product, Technology, Digi
American retailer and supermarket chain
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