The interview process has not been published for this job.
Job Title: Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities · Lead daily BPO customer service operations across voice, email, chat, social, or back-office channels, depending on client scope. · Own operational performance against SLAs, including service level, average speed of answer, abandonment rate, average handle time, first contact resolution, quality, NPS, productivity, and schedule adherence. · Manage Team Leaders, Quality Analysts, Trainers, Workforce Management partners, and frontline associates to ensure consistent delivery of business outcomes. · Conduct regular performance reviews, coaching sessions, skip-level connects, and action planning to improve individual and team performance. · Handle client communication, business reviews, escalations, issue resolution, and operational reporting with accuracy and professionalism. · Partner with Wo
Multinational business services company headquartered in Fremont, California
0 applications handled on hiARed so far. Scores appear after 10, so one hire cannot skew them.
Salary not published
Salary not published
Salary not published
Salary not published
Salary not published
Salary not published
Salary not published
