Analyst, Grievance Redressal Officer, Consumer Banking Group

About the role

As Asia's leading bank, DBS is committed to helping our customers achieve their financial aspirations. Our Consumer Banking Group offers a comprehensive suite of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, designed to meet customer needs at every life stage. We pride ourselves on delivering exceptional financial solutions tailored to our customers. The Opportunity: We are seeking a highly motivated and experienced Senior Complaint Handling Officer to join our team. In this critical role, you will be responsible for managing and resolving customer escalations and grievances, ensuring a timely and high-quality resolution process. This position requires a proactive individual with strong communication skills and a deep understanding of banking and credit card products. Key Responsibilities: • Complaint Management:   Oversee and manage all escalated complaints received through various channels, including Nodal and Presidential escalations, CPGRAM, INGRAM, CMS, and other complaint portals. This includes comprehensive handling of Banking Ombudsman complaints. • Resolution and Adherence:   Facilitate complaint resolution within defined Service Level Agreements (SLAs), ensuring adherence to professional standards of behavior and conduct in all interactions with customers and colleagues. • Service Improvement:   P

Skills

Role details

Employment type

Full-time

Openings

1

About DBS Bank India

Bank in India

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