ServiceNow Engineer- HRSD & CSM

About the role

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role and Responsibilities • Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, Lifecycle Events, HR Services, Customer Case Management, Knowledge Management, and Customer Portals. • Drive digital transformation initiatives through workflow automation, self-service experiences, and AI-powered solutions. • Configure and enhance Employee Center, Agent Workspace, Case Management, Catalog Items, Knowledge Bases, Record Producers, and Service Portals. • Develop custom applications, integrations, APIs, workflows, and reusable platform components using ServiceNow best practices. • Implement AI capabilities such as Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and GenAI-driven user experiences. • Collaborate with business stakeholders to translate requirements into scalable technical solutions. • Build and support integrations with HR, CRM, Identity Management, ERP, and other enterprise systems using REST, SOAP, and Integration Hub. • Perform technical analysis, troubleshooting, root cause analysis

Skills

Role details

Employment type

Full-time

Openings

1

About Micron Technology

American multinational corporation based in Boise, Idaho

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