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Job Title: Quality Manager Job Description The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: • Act as a primary POC between the QA teams and clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a global team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs. • Deliver insights to continuously improve and deliver outstanding customer experience across program. • Work alongside Ops and hiri
Multinational business services company headquartered in Fremont, California
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