Sr Quality Evaluator

About the role

Job Title: Sr Quality Evaluator Job Description ROLE:-                                                                          Sr. Quality Evaluator            DESIGNATION:-                                                       Sr. Quality Analyst LOCATION:-                                                               Hyderabad YEARS OF EXPERIENCE:-                                    1 year of relevant experience/ 2+ yrs of overall experience          Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Skills required: Cognitive & analytical – Strong logical reasoning, ability to break problems step by step, pattern recognition RCA understanding – exposure to “5 why” technique, fishbone, six sigma concepts etc. Policy interpretation - ability to understand guidelines & handle edge cases, consistency in judgement Communication – Clear, structured explanation of decisions, ability to simplify the explanation of all the reasoning, attention to detail Key responsibilities: • Audit decisions made by both human reviewers and ML systems • Identify incorrect decisions and explain the root cause clearly • Distinguish be

Skills

Role details

Employment type

Full-time

Openings

1

About Concentrix

Multinational business services company headquartered in Fremont, California

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